RRRC ADA Grievance Procedure
The Complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant, location, date, and description of the alleged discrimination. Alternative means of filing complaints, such as personal interviews or tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the complainant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Rappahannock-Rapidan Regional Commission
420 Southridge Parkway, Suite 106
Culpeper, VA 22701
TTY/TDD (for the deaf or hard-of-hearing): 1-800-828-1120 or 711
Within 15 calendar days after receipt of the complaint RRRC’s ADA Coordinator or their designee will meet with the complainant to discuss the complaint and the possible resolution. Within 15 calendar days of the meeting RRRC’s ADA Coordinator or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille or audio tape. The response will explain the Rappahannock-Rapidan Regional Commission’s position and offer options for substantive resolution of the complaint.
If the Rappahannock-Rapidan Regional Commission’s response does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision within 15 calendar days after receipt of the response to the Virginia Department of Rail and Public Transportation.
All written complaints received by RRRC’s ADA Coordinator or their designee, appeals to the Department of Rail and Public Transportation or their designee, and responses from these two offices will be retained by the Rappahannock-Rapidan Regional Commission for at least three years.